Support
Need a hand with your candy works? Start here.
I bought gems but didn't get them
Open the game and wait a moment: purchases that were interrupted are added automatically when the game starts. If they're still missing, open Settings → Restore purchases. Still nothing? Write to us with the date of the purchase and the order ID from your Apple or Google receipt.
I got a new phone. How do I keep my works?
iPhone: your works travel with iCloud when it is turned on for Sugar Tumble. Android: they travel with Google backup or when you copy your old phone to the new one. Starter packs can always be restored with Settings → Restore purchases.
Does the game need the internet?
No. You can play offline. With a connection, you also get news, events and gift codes.
How do I turn off sound, music or reminders?
Tap the gear button at the bottom left of the game to open Settings. Each one has its own switch.
How do I ask for a refund?
Refunds are handled by the store you paid: Apple or Google Play.
I found a bug or have an idea
We'd love to hear it. Write to us and tell us your phone model and what happened; a screenshot helps a lot.
Contact us
We usually answer within two working days.
[email protected]